How To Cancel Tesla Premium Connectivity

Tesla's Premium Connectivity package enhances the in-car experience by providing access to a suite of features that require cellular data. While convenient, it is a subscription service, and you may decide to cancel it. This article details the process of cancelling your Tesla Premium Connectivity subscription.

Understanding Tesla Premium Connectivity

Before proceeding with cancellation, it's essential to understand what Premium Connectivity offers and what features will be affected. Premium Connectivity includes:

Live Traffic Visualization
Satellite Maps
Video Streaming (Netflix, YouTube, etc.)
Music Streaming (Spotify, Apple Music, etc.)
Caraoke
Internet Browser

Standard Connectivity, included for all new Tesla vehicles, provides basic features such as Over-the-Air software updates and navigation. If you cancel Premium Connectivity, you will revert to Standard Connectivity, meaning the features listed above will require a Wi-Fi connection to function. Tesla vehicles purchased before July 1, 2018, also had free lifetime Premium Connectivity. This does not apply to later purchases.

Methods for Cancelling Premium Connectivity

Tesla offers a few methods for managing subscriptions. You can cancel through the Tesla app, the Tesla Account website, or by contacting Tesla directly. Each method is outlined below.

Cancelling via the Tesla App

The Tesla app provides a convenient way to manage your vehicle and subscriptions directly from your smartphone. Here's how to cancel Premium Connectivity using the app:

Open the Tesla App: Launch the Tesla app on your iOS or Android device. Ensure you are logged in with the account associated with your Tesla vehicle.
Navigate to Upgrades: Tap on your vehicle in the app. Scroll down the main screen to find the "Upgrades" section, or similar depending on your app version.
Manage Subscriptions: Within the "Upgrades" section, look for an option related to subscriptions or software features. The wording may vary, but it will likely indicate an area for managing your active subscriptions.
Select Premium Connectivity: Locate the Premium Connectivity subscription from the list of active services.
Cancel Subscription: Tap on the Premium Connectivity subscription to view its details. There should be an option to cancel or manage the subscription. Select "Cancel Subscription."
Confirm Cancellation: You will be prompted to confirm your decision to cancel. Read the details carefully, as it may outline the date your Premium Connectivity will end and any applicable refund policies. Confirm the cancellation to proceed.

After confirming the cancellation, you should receive a confirmation message within the app. You may also receive an email confirmation from Tesla.

Cancelling via the Tesla Account Website

You can also manage your subscriptions and cancel Premium Connectivity through the Tesla Account website. Here’s how:

Access the Tesla Account Website: Open a web browser and go to the official Tesla website (tesla.com).
Log In: Click on "Sign In" at the top right corner of the page and log in using the email address and password associated with your Tesla account.
Navigate to Manage: Once logged in, navigate to the "Manage" section. The specific location may vary slightly depending on website updates, but it is typically found within the "Account" or "Vehicles" section.
Select Your Vehicle: If you have multiple Tesla vehicles associated with your account, select the vehicle for which you want to cancel Premium Connectivity.
View Software Subscriptions: Look for an option related to "Software," "Subscriptions," or "Upgrades" for the selected vehicle.
Locate Premium Connectivity: Find the Premium Connectivity subscription in the list of active subscriptions.
Cancel Subscription: Click on the Premium Connectivity subscription to view details and locate the "Cancel Subscription" or "Manage Subscription" button.
Confirm Cancellation: Follow the prompts to confirm your cancellation. You may need to provide a reason for cancelling or agree to the terms of cancellation.

You should receive an email confirmation from Tesla once the cancellation is processed.

Contacting Tesla Directly

If you encounter issues cancelling through the app or website, or if you prefer a more direct approach, you can contact Tesla customer support. Here's how:

Locate Tesla Support Contact Information: Find the appropriate contact information for Tesla customer support in your region. This information is typically available on the Tesla website under the "Support" or "Contact Us" section. You may find a phone number, email address, or a live chat option.
Prepare Necessary Information: Before contacting Tesla, gather the necessary information, including your Tesla account email address, vehicle VIN (Vehicle Identification Number), and any other relevant details about your Premium Connectivity subscription.
Contact Tesla Support: Contact Tesla customer support using your preferred method (phone, email, or chat).
Request Cancellation: Clearly state that you want to cancel your Premium Connectivity subscription and provide the necessary information to identify your account and vehicle.
Follow Instructions: Follow the instructions provided by the Tesla support representative. They may require additional information or have specific steps to complete the cancellation.
Confirm Cancellation: After completing the cancellation process, request a confirmation email or reference number to ensure your cancellation has been processed.

Be prepared for potential wait times when contacting Tesla support, especially during peak hours. Have all the necessary information readily available to expedite the process.

Important Considerations Before Cancelling

Before cancelling Premium Connectivity, consider the following:

Remaining Subscription Period: Check how much time is left on your current subscription period. Tesla’s policy regarding refunds for partially used subscription periods can vary.
Impact on Features: Be aware of the features that will be affected by cancelling Premium Connectivity. If you heavily rely on features like live traffic updates or streaming services, consider the implications.
Wi-Fi Availability: Assess your access to Wi-Fi. If you frequently drive in areas without Wi-Fi, you may miss the benefits of Premium Connectivity.
Reactivation: Understand the process and potential costs for reactivating Premium Connectivity if you change your mind in the future.

Tesla's subscriptions can be reactivated at any time through the app or website. However, pricing and availability of promotions may differ from your original subscription.

Troubleshooting Common Issues

Sometimes, you might encounter issues while trying to cancel your Premium Connectivity subscription. Here are a few common problems and potential solutions:

Cancellation Option Not Available: If you cannot find the cancellation option in the app or website, ensure you are logged in with the correct account associated with your Tesla vehicle. Also, check if your subscription is still within the active period. If the subscription has already expired, there won’t be a cancellation option.
Error Messages: If you receive error messages during the cancellation process, try clearing your browser's cache and cookies or using a different web browser. If using the app, try updating to the latest version or reinstalling it.
Subscription Managed by Third Party: If your subscription is managed through a third-party payment platform (e.g., Apple App Store, Google Play Store), you may need to cancel it directly through that platform. Check your subscription settings in the respective app store.
Contact Tesla Support: If you have exhausted all troubleshooting steps and still cannot cancel, contact Tesla customer support for assistance. Provide them with detailed information about the issue and any error messages you have encountered.

Summary

Cancelling Tesla Premium Connectivity involves a few straightforward methods: using the Tesla app, the Tesla Account website, or contacting Tesla support directly. Each method requires you to navigate to the subscriptions section, locate Premium Connectivity, and confirm the cancellation. Before proceeding, consider the implications on features like live traffic, streaming services, and internet browsing, and assess your reliance on these data-dependent services versus your access to Wi-Fi. Understanding the cancellation process ensures a smooth transition and avoids potential disruptions to your in-car experience.